Question 1

I didn't receive a confirmation – what now?

Accepted Answer

Try looking in your Spam, Bulk or Promo folders. If you can't find it there, write to our support team – attach your license plate number and the time of register, we'll check it.

Question 2

Are you the official state issuer of vignettes?

Accepted Answer

No. We are a global platform that allows drivers to easily order their electronic vignette in multiple languages, with email support for several countries. Ordering with us is convenient, unified across different countries, secure, and fast. We focus on continuously improving our services to provide users with the smoothest possible experience while driving across Europe.

Question 3

How will I know that my vignette is about to expire?

Accepted Answer

Once you register the vignette with us, you will receive a confirmation email including the vignette validity details. You can also choose to be notified before your vignette expires.

Question 4

I made a mistake in my order – can I fix it?

Accepted Answer

It is very important to pay attention to the entered data. Once the vignette is registered in the central issuer system, it is no longer possible to change it from our side.

Question 5

Can I Order a vignette for someone else?

Accepted Answer

Yes. It is important to enter the correct license plate number and country of registration. The vignette is valid for the vehicle, not for the name. As a gift? Great choice!

Question 6

How does the register of an electronic vignette work?

Accepted Answer

All you need to know is the vehicle registration number, the country of registration, and the date from which the vignette is to be valid. Everything is done simply online then.

Question 7

How soon can I drive my car on the motorway after paying the toll fee?

Accepted Answer

Your vignette is processed after we receive your payment for the vignette and our service. You will immediately receive a confirmation email with information about the processing status. Once your vignette is successfully registered in the official system of the respective country (e.g. SFDI, NDS), we will send you an activation confirmation. From that moment, your vignette is valid and you can start your journey right away.

Question 8

Is it possible to transfer an electronic vignette to another car?

Accepted Answer

Unfortunately not. The electronic vignette is tied to a specific vehicle registration number and cannot be transferred to another car.

Question 9

How do I correct an incorrect entry in a vignette I have already registered?

Accepted Answer

If you entered an incorrect license plate number, it might be too late to correct it. You may contact us to see if the vignette is already registered. If so, it is up to the local authority if the change is possible.

Question 10

Will I receive a payment receipt?

Accepted Answer

Yes. After successfully completing your register, you will receive an email confirming your order and payment, along with the vignette validity and its details.

Question 11

What does the service price consist of?

Accepted Answer

The total price of each order consists of the time fee – the official vignette issuance fee, which is transferred to the official state issuer, and the service fee for intermediary services related to processing, verifying, and completing your order with the official issuer, including customer support.

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